Create Account
Sign In Create Account

The Certn Background Check Process

February 10th, 2021

Human Resources, Certn, Background Checks

7 min read

If it has been a while since you’ve done one, you might still think of background checks as inconvenient. But Certn’s Canadian clients know the long waits, trips to your local police station, and all the paperwork that comes along with completing your RCMP Criminal Record Check is over.

If you work in HR, you know the candidate experience during the background check process often determines whether your candidate completes their job application or not. Here’s how the Certn approach makes all the difference.

Background Checks Don’t Have to Suck

Background checks are one of those things that are essential yet mistakenly often treated as an afterthought. Sure, you need them to protect your organization from negligent hiring claims and can use them to earn SOC 2 compliance. But, when was the last time you thought about how effective your provider really is?

It’s okay. We get it. Not everyone can be as passionate about the topic as we are. But again, if you work in HR, you know this process impacts everything from your time-to-hire metrics to your candidate pre-boarding experience. However, it can be difficult for companies to make time to consider how their screening provider helps all parts of the business or hinders it. This often results in staying with a provider that lengthens time to hire, frustrates candidates, and costs more money. Has your organization experienced this?

Good news: we’ve had partners reduce their time to hire by three weeks after making the switch to Certn. So, it’s definitely worth paying attention to how your company does its pre-employment screening.

What does the process look like with Certn? We’re so glad you asked.

What Is a Background Check?

Prepare yourself for a long answer to a short question. After all, we love background checks!

Certn’s screening process collects and verifies someone’s information to help an organization determine their suitability for an opportunity. That said, there are many different types of products that can make up a background check.

The products you’ll find most useful will depend on the specific needs of your company and the nature of the open opportunity you’re looking to fill.

Screen Shot 2021-02-10 at 12.35.10 PM

Criminal record checks: These are the most commonly ordered pre-employment checks. They uncover criminal activity which leads to more informed hiring decisions and protects your workforce and your organization against negligent hiring claims.

ID verifications: These are often done in conjunction with criminal record checks. Certn’s instant OneID verifications confirm that the identifying information a candidate provides matches their government-issued ID. This verification can also help catch fraud attempts, or people using another’s ID.

Employment verifications: Validate the disclosed employment history of an individual. This kind of verification is important to verify that someone has the experience and history they say they do. Also, it’s helpful if you work in a regulated industry like healthcare, financial services, or education.

Education verifications: Validate the disclosed education of an individual. This verification is often paired with employment and credential verification, and is worth conducting as it validates that someone has the education they say they do. Also, degree fraud continues to be a problem so it mitigates risk there with fraudulent claims.

Credential verifications: Validate an individual’s professional credentials or licenses that might be required by your organization. This is yet another important piece of information to vet for highly technical positions.

Reference checks: Reference checks can be done over the phone or digitally over email. The customizable questionnaires are designed to get more information about what it’s like to work with an individual. Outside of HR, property managers use these to vet prospective tenants.

Credit checks: Like reference checks, these can be used by both HR and property managers. A credit check is an inquiry on someone’s credit file and the reports include bankruptcies, public record and collection information, and a credit score (if it is for tenancy). In the UK, credit checks are one part of ensuring staff meet the Fit and Proper requirements. This type of check verifies people’s financial standing.

Driving record checks: A motor vehicle record report shows an individual’s driving record. This includes licence status, traffic citations, and accident history. In Canada, a driving check is also called a Driver’s Abstract.

Again, the products an organization chooses to include should differ based on each specific opportunity. Driving record checks, for example, may not be relevant for a cashier position but may be necessary for a driving position. Likewise, a credit report may be relevant for landlords performing a tenancy check but not for organizations hiring an employee.

Our experts are here to help. Part of the Certn process involves determining which background checks you wish for individuals to complete. If you hire for the same role over and over or have a continuous screening process in place, you can save custom combinations of products as packages for future use, making it even easier for you to order from our platform.

Book a demo today to see how it works.

Certn Background Check

Here are some answers to frequently asked questions about Certn’s process:

When They Do a Background Check What Do They Look For?

The answer is it depends. As we detailed above, there are many different types of screenings that make up a background check. Each one looks at unique details that should relate to the opportunity the individual is applying for.

Can You Do a Background Check on Someone?

No. In Canada, candidates have to be informed that background screening is part of the hiring process and provide consent before any background check can be conducted.

How Do They Conduct Background Checks?

Certn’s all-in-one platform takes information shared by applicants, like full name, social insurance number (in Canada), and date of birth and uses those identifiers to perform requested checks and verify other provided information.

How Long Does the Background Check Process Take?

Timeframes for check completions are often dependent on the types of checks ordered along with where someone has lived and worked. With Certn, the process for an RCMP check can vary on average from a few minutes to a few days. This is an improvement over the traditional in-person model where the background screening process can take weeks.

You also might be wondering, why are background checks important? Well, read on below.

Why Are Background Checks Important?

For talent managers, background checks are an important pre-employment screening step before making a hiring decision. They help organizations make informed decisions when hiring.

Verify Candidates

Along with the usual criminal record checks, a leader in the background check industry will also have some kind of ID verification, education, employment, and credentials verification. Verifying education and employment allows you to confirm job competency and how much their starting pay should be. At Certn, we complete these different types of checks depending on what your company needs.

Hire Smarter

One bad hire can cost a company quite a bit once the costs associated with hiring, compensation, lost business opportunities, and severance have been factored in. In fact, those costs typically amount to approximately 30% of the bad hire’s salary.

Building a Pipeline of Candidates

A candidate’s screening experience is important when going through the hiring process. It starts with the application, then moves on to the interview, and even continues with the onboarding process.

In a highly competitive job market, the hiring experience of the candidate is critical for employer brand reputation. Even if the candidate isn't hired, the process will dictate whether or not they will apply to the company again, or whether they’ll consider another role. If the candidate’s hiring experience isn’t strong, then the employer might just miss out on top talent.

Negligent Hiring

It is not surprising that up to 93% of employers conduct at least some kind of background screening. Getting a background check done helps employers avoid liabilities by highlighting any criminal history or criminal acts. A typical negligent hiring claim can cost several million dollars. In fact, due to its failure to conduct an adequate background check on an employee, the cable company Charter Communications was recently ordered to pay more than $7 billion due to the actions of its employee.

Safe Workplace

This kind of pre-employment screening also fosters a safe work environment for employees. As an employee, wouldn’t you feel more comfortable knowing that all staff must complete a background check before being hired?

In summary, background checks help:

  • Verify that candidates have the experience and credentials they claim to
  • errors or falsifications that candidates might put on their resumes
  • Protect your company from fraud attempts
  • Protect your company from negligent hiring claims

 

They also help you gain SOC 2 compliance.

How To Choose a Background Check Company

Certn is here to help!

To evaluate whether it’s a good match, ask yourself these four questions about your background screening provider:

  • Is it an accurate background check?
  • Is the service comprehensive and easy to use?
  • What’s the satisfaction rating of the customer service?
  • Is the company fast and responsive?

 

Accurate Background Check

Do you trust the company and the results? The whole point of background screening and doing a criminal record check is to have an accurate picture of the person who’s applying. Therefore, it’s important to trust your provider, from the validity of the results to their compliance practices and how they store sensitive information in the cloud.

Comprehensive and Easy to Use

Can your candidate complete the necessary forms electronically and respond to questions on a desktop or mobile device?

80% of Certn background checks are done on a mobile device, so we know that our platform needs to be compatible and user-friendly. In fact, our platform is so incredibly easy to use that it’s consistently ranked #1 by actual users according to G2. All that saved time adds up, especially when compared to other approaches that involve multiple back-and-forth interactions, the collection of several different documents, and other cumbersome processes like working across different platforms.

High Satisfaction Rate

You don’t want to waste your candidate’s time or waste your money. Ensure that the candidate is receiving all the necessary information to complete the background check. With a clear, streamlined screening process, background check companies should be able to provide accurate and efficient results within a reasonable time limit. On G2, Certn has a 9.6 quality of support rating (compared to the 8.7 industry average). This rating demonstrates our commitment to providing excellent customer service. Our clients and their candidates have access to 24/7 support if they need help along the way.

Fast and Responsive

In today's competitive hiring environment, we know employers are always looking to gain an advantage, especially when hiring a global workforce. As an employer, you need results fast, and in a form that’s easy to analyze. To that end, it’s important to have a background check provider that offers comprehensive global coverage… but not at the expense of fast results. Certn provides checks for 200+ countries and territories. The best part? You can order all of your checks in one place. Hiring international candidates and expanding your talent pool doesn’t mean having to use multiple platforms or remember multiple logins.

Clients Love Background Screening After Switching to Certn

A background check is a way to make informed hiring decisions built on trust and transparency, not a way to prevent someone with a criminal record from gaining meaningful employment. It just means that when you do hire someone, it’s in a way that is compliant and responsible.

We know our clients love our background screening process. But we also know that you might not want to just take our word for it. Fortunately, you don’t have to, because plenty of our clients have expressed what working with us is like.

iphonecertn

 

So, what do they have to say?

“It's quick and easy to set up a variety of background checks. Then it's as simple as a click of submitting and Certn does the rest.” - G2 reviewer

“Quick and easy. The interface of the website is beautiful.” - G2 reviewer

“beating the competition in terms of pricing, speed and ease of use.” - G2 reviewer

Want to see it all for yourself? Book a demo and see how Certn can improve your background screening process.

Related articles

How Background Checks Help Remote Teams

Behind every new hire is a team of people. If you work in HR you know hiring any new employee is an investment, from recruiting and hiring to training and onboarding. According to
3 min read

Reduce Your Time to Hire and Increase Hiring Efficiency

The hiring process is always evolving. Recruiters do one thing, and applicants adapt. Recruiters do another, and applicants adapt again. Build an algorithm that will filter CVs
7 min read

Toxic Workplace? 4 Tips to Discourage E-Presenteeism

The worker who’s always the first one to clock in and the last one to clock out, who answers emails and Slack messages at all hours of the day, and who always logs on (even when
6 min read

Attract the Right Employees in 2022 With Certn and BreezyHR

Hiring the right employee for your company can be a daunting task. It’s essential to find someone who is the right addition to your company culture and has the skills you need to
3 min read

Why Background Checks Are an Asset to Your Hiring Team

Hiring mistakes cost money. Just how much, exactly? According to some estimates, a bad hire typically costs about 30% of their first-year salary. So it makes sense to try and
3 min read

Certn Lime: The Background Check Solution for SMBs

Certn Lime is a background check solution designed specifically for small and medium-sized businesses (SMBs) that issue a lower volume of checks annually. Our services have always
2 min read

Solve These 6 Retail Recruitment Struggles

If you’re reading this, take a deep breath - you’ve made it through 2020; arguably one of the most paradigm shifting years of recent human history. The pandemic put our global
4 min read

The Do's & Don’ts of Successfully Hiring Millennials

Hiring millennials is easier said than done. A lot of businesses think they can wave some ping pong and pizza in their face and call it a day. While their view of the corporate
3 min read

Performing Streamlined Background Checks in Australia

In 2018 the Australian Crime Commission Regulations 2018 reported: “The police history checking service plays an important role in ensuring that bodies such as charities,
2 min read

The Future of Gig Work & the Role of Background Checks

In many respects, the future of work is already here. Amid the headlines exclaiming the predicted loss of jobs due to automation and other changes brought by artificial
1 min read

Canada's Cannabis Industry and Criminal Record Checks

Employment in the cannabis industry in Canada is growing. In 2018, Canada introduced legalized recreational cannabis to the nation through the Cannabis Act, and employment in the
4 min read

Certn Background Checks Launches in the U.S.

Firm Appoints HR Superstar Steve Cadigan to Board to Bolster Growth and Build Opportunity Menlo Park, CA, April 9, 2019 — In the world of “people screening,” speed and accuracy
3 min read

Fight Unconscious Bias During Recruitment with These Tips

As much as we hate to admit it, we all have biases. We're biased when it comes to sports teams, food, and nearly every aspect of our everyday life. We can’t help ourselves. Most
2 min read

Police Check Turnaround Times are at All-Time Highs

Tis the season where if you’re planning to coach hockey, you should be thinking about getting your annual background check! However, many leagues run on volunteers and one thing
1 min read

How AI is Revolutionizing Recruitment

As workplace technologies have become more advanced and sophisticated, HR recruiters have followed suit. The recruitment process is being streamlined through the introduction of
2 min read

How Technology is Revolutionizing Recruitment

Technology’s impact on the modern workplace is undeniable. We live in a time when people can work just as well from home as they can from a downtown office. Because of the
2 min read

The Truth About Social Media Screening

The sheer amount of information you can access about someone through social media is dizzying. As people continue to maximize their digital footprints through platforms like
2 min read

Why You Should Always Screen Your Freelancers

As the gig economy continues to grow with 43% of the current workforce expected to be self-employed by 2020, it’s time for recruiters to take freelancers seriously. We’ve seen the
2 min read

Three Secrets to Hiring the Best Talent Even Amidst a Crisis

At the time of writing, the whole world is in the grip of a global pandemic that has forced entire countries into full lockdowns. This is not the time to cower, though. This is
1 min read

Why You Need Background Checks for Retail

Is this your hiring process? You receive applicant resumes and review them, schedule and conduct interviews to determine which ones fit your needs, and then finally, present the
3 min read

The Gig Economy Revolution: Preparing for Growth

There’s a work revolution underway. The gig economy is reshaping work and hiring practices. How's your company adapting? Gig economy workers are known by many names: temporary or
4 min read

Certn Signs a New Partnership with JobAdder

As one of the leaders in the HR industry, we pride ourselves offering the best and fastest background check services. Certn provides every check you would ever need in your
2 min read

Why You Need to Screen Your Potential Hires

As anyone who’s taken part in the recruitment process already knows — finding the right hire is a massive undertaking. It’s not as simple as putting out a job posting and picking
2 min read

DHR International - Client Spotlight Video

 

Client Spotlight: Beacon HR

 

Easiest Background Check Provider, According to G2

When a new G2 report comes out, it’s always pretty exciting. G2 is one of the most popular and trusted software review sites around. And part of what makes its reports so useful
3 min read

Why Certn Doesn't Hire Assholes

At Certn, we have four core values: we’re accountable, we’re inclusive, we’re synergistic, and—importantly—we’re not assholes. That last part might sound a little controversial,
5 min read

Certn's Background Checks Are Easiest to Use

Certonians, the talented and hard-working people here at Certn put a lot of care into making our clients happy with their background checks. At Certn, we help our clients conduct
2 min read

Certn's Series B Funding and Growing to New Heights

The last few months (and years, if we’re being honest with ourselves) have been a blur of activity here at Certn. We recently secured USD $50 million in Series B funding. We’ve
3 min read

Embracing‌ ‌DEI ‌in‌ ‌the‌ ‌Candidate‌ ‌Experience‌ ‌with‌ ‌Certn‌ ‌&‌ ‌Pinpoint‌

Certn recently joined hands with Pinpoint to bring out a candidate-first platform. They will help recruiters hire faster, better, and smarter.  Hiring is a complex process with a
3 min read

Attract the Right Employees in 2022 With Certn and BreezyHR

Hiring the right employee for your company can be a daunting task. It’s essential to find someone who is the right addition to your company culture and has the skills you need to
3 min read

Enhance Your Security Controls with Certn and Tugboat Logic Integration

All business functions, including talent management and human resources - in an organization will need to undergo a security audit. Whenever that happens, your team needs to be
2 min read

Meet Our New Certn Characters, Magnus, Ollie and Rosa!

Our characters tell our Certn story, the values we represent and how we amplify our brand identity. When we set out to create our characters, we wanted to take a design approach
2 min read

Beyond Risk: At Certn, It's All About Tech, Trust and Truth

The background check industry has too long revolved around risk and safety – intimidating topics. Many of our competitors use fear and uncertainty as a selling point. But at
3 min read

Certn Signs a New Partnership with JobAdder

As one of the leaders in the HR industry, we pride ourselves offering the best and fastest background check services. Certn provides every check you would ever need in your
2 min read

Certn Partnership with Njoyn

At Certn provide a complete background check system for all your hiring needs with results available at lightning speed. We offer criminal record checks, credential verification,
3 min read

Client Spotlight: Beacon HR

 

5 Tips for Hiring in a Recession

As the first point of contact for applicants, there’s often a lot of pressure on HR to make informed decisions and bring on the right people. This can be challenging when hiring
4 min read

Certn Background Check Process, Your Questions Answered

Background checks are an important pre-employment screening step. They help companies make more informed decisions when choosing which candidate to hire. What is Certn Background
3 min read

International Background Checks by Certn

So you're running a global business. This means you have international hiring laws and background screening policies to comply with. Maybe you’re not fully global yet, but the
2 min read

What Do Background Checks Reveal

Background checks are a standard practice nowadays with 94% of businesses reporting that they conduct some type of background check on their job candidates. But why do they do it?
3 min read

2023's Top 3 Trends in Background Screening

If you’re in recruitment or talent acquisition and you’re not adopting top employment screening trends like using a vendor who automates background checks or international
4 min read

Owners: Protect Your Assets with Background Checks

You already have a lot to worry about when it comes to building your small business—we get it. So don’t add more work to your future by skipping a vital step. Background checks
5 min read

Streamline Hiring Process for a Better Candidate Experience

Streamline Hiring with Certn and Freshteam  On top of helping you learn meaningful information about your candidate, background checks can contribute to a better candidate
4 min read

Certn Named Leader in Background Checks

G2 Rates Certn Leader in Background Check Category TL;DR The G2 2023 market reports awarded Certn its usual badges for Leader and Easiest to Use, which is always something to
3 min read

How Background Checks Help Remote Teams

Behind every new hire is a team of people. If you work in HR you know hiring any new employee is an investment, from recruiting and hiring to training and onboarding. According to
3 min read

HR Trends Explained: Background Check APIs

According to Harvard researchers, the average employee toggles between different apps and windows more than 3,600 times a day. Which is...a lot. For HR professionals, minimizing
4 min read

How to Overcome International Recruitment Challenges with Certn and Deel

As an HR specialist, what process gives you the biggest headache? The coordination? The communication? The compliance requirements? Now imagine these challenges on a global scale;
6 min read

The Dangers of Not Doing Background Checks

Are background checks necessary? Is it okay to skip them? What happens when you do? These are questions that are worth asking if you run a business in the US, because the answers
6 min read

Here's How Background Checks Help Improve Hiring

It’s no secret that background checks help your hiring team. They provide a last layer of security to protect your organization from negligent hiring and other problems. But a
3 min read

How Background Checks Benefit All Business Departments

Background checks are the kind of thing that often stay in the background. They might not be the first thing that comes to mind when your company is looking for ways to reduce
4 min read

Certn's Background Checks Are Easiest to Use

Certonians, the talented and hard-working people here at Certn put a lot of care into making our clients happy with their background checks. At Certn, we help our clients conduct
2 min read

7 FCRA Best Practices for US Employers

What is the FCRA?  Enacted back in 1970, the Federal Fair Credit Reporting Act (FCRA) was designed to promote fairness and accuracy and ensure data confidentiality for consumers
5 min read

Attract the Right Employees in 2022 With Certn and BreezyHR

Hiring the right employee for your company can be a daunting task. It’s essential to find someone who is the right addition to your company culture and has the skills you need to
3 min read

Enhance Your Security Controls with Certn and Tugboat Logic Integration

All business functions, including talent management and human resources - in an organization will need to undergo a security audit. Whenever that happens, your team needs to be
2 min read

How Background Checks Help Achieve SOC 2 Compliance

Think SOC 2 is a boring compliance topic? Think again. If you’re a SaaS startup, this designation gives you a competitive edge. Background checks are a key enabler of SOC
4 min read

Canada's Top Growing Companies: Certn's Outstanding Growth

Canada's Top Growing Companies Certn ranks 22 on The Globe and Mail’s third-annual ranking of Canada’s Top Growing Companies and we couldn't be more excited!  We're pleased to
2 min read

Beyond Risk: At Certn, It's All About Tech, Trust and Truth

The background check industry has too long revolved around risk and safety – intimidating topics. Many of our competitors use fear and uncertainty as a selling point. But at
3 min read

7 Reasons to Switch Background Check Providers

The hiring process has evolved over the years as companies move from hiring locally to screening candidates virtually across the world. Small- and medium-sized businesses today
4 min read

Top 3 Myths about Background Checks

  Chances are you have already formed an opinion about background checks even if you’ve never needed one. Background checks may seem daunting, but the process doesn’t have to be
3 min read

Why Background Checks Are an Asset to Your Hiring Team

Hiring mistakes cost money. Just how much, exactly? According to some estimates, a bad hire typically costs about 30% of their first-year salary. So it makes sense to try and
3 min read

3 Ways Background Checks Help Gig Work

Thanks to unprecedented times brought on by a global pandemic, the way that people work has changed drastically over the past year. Many organizations had no choice but to adapt
3 min read

Worried? Don't Be Intimidated By Background Checks

If you’re not familiar with or have any knowledge of the many benefits that background checks provide to businesses, then it is completely understandable why you may feel
3 min read

Background Checks Help Your Business Save Money

Background checks are a necessity in the modern business world as they keep your business safe from liability. Businesses that use background checks have proven that they are able
3 min read

Why Background Checks are the Answer to Safe Online Dating

Being able to provide human beings with resources to help them feel comfortable and safe is priceless to any organization. Recently one of the biggest online dating platforms with
3 min read

How The Hiring Processes have Changed and How We Can Adapt

Hiring isn’t a one–way process anymore. The industry is changing rapidly due to the global pandemic still affecting nearly 212,800 jobs just in January 2021 alone and with the
3 min read

6 Struggles in Retail Recruitment and How to Solve Them

It’s been a rough year for retail. COVID-19 has presented a huge challenge for brick and mortar-based businesses, with many stores closing, reducing hours and staffing, and
5 min read

Certn Lime: The Background Check Solution for SMBs

Certn Lime is a background check solution designed specifically for small and medium-sized businesses (SMBs) that issue a lower volume of checks annually. Our services have always
2 min read

Canada's Cannabis Industry and Criminal Record Checks

Employment in the cannabis industry in Canada is growing. In 2018, Canada introduced legalized recreational cannabis to the nation through the Cannabis Act, and employment in the
4 min read

Police Check Turnaround Times are at All-Time Highs

Tis the season where if you’re planning to coach hockey, you should be thinking about getting your annual background check! However, many leagues run on volunteers and one thing
1 min read

Non-Profit Employee Background Screening Services

Don't let a bad hire ruin your reputation or compromise your mission. If you're a volunteer association or non-profit organization, you can trust Certn with your background checks
2 min read

Why You Need Background Checks for Retail

Is this your hiring process? You receive applicant resumes and review them, schedule and conduct interviews to determine which ones fit your needs, and then finally, present the
3 min read