The employment process has evolved over the years, as we move from hiring locally to screening candidates from across the world. Small and medium businesses today have a much wider talent pool and easily accessible hiring technology to find excellent employees, compared to their past counterparts. Technology advancements and new tools have improved previously cumbersome hiring procedures, such as background screening. However, these new challenges have emerged and impacted the screening process drastically:
- The wider acceptance of remote & hybrid jobs
- A more diverse pool of international candidates with global backgrounds
- Ever-changing compliance and regulations
- Increasing competition for talents
- The importance of the candidate experience
In order to meet these challenges head-on, we recommend carefully selecting the right solutions to increase hiring & screening efficiencies. Here are the 7 reasons you should consider switching your background screening provider:
1. Slow turnaround times
Turnaround time is one of the most critical factors of background check solutions - and almost all background screening companies claim they’re fast! Other than data processing, there are several items associated with the speed of a background check, including:
- How easy and quick it is to order background checks
- How simple and straightforward the background check application is
- How fast candidates can verify their identity
- How fast and responsive the customer support and verification teams are
Certn Lime has an intuitive and simple user interface for both you and your candidates. Here’s how:
All-in-one solution for the recruiter
- The platform is designed to be as efficient and easy as possible.
- You won’t need to manually enter all candidate details and information.
- All personal data, consents and authorizations are collected from the candidate to prevent any error or delays.
Seamless candidate experience
- Candidates complete the background check application with the device of their choice.
- They can easily verify their identity via a selfie and a government-issued ID card photo.
- There’s no need to go to the post office.
- Our local and friendly customer service via phone, email and live chat, ensures that you and your candidate have a smooth experience.
“We switched from the previous background check provider and chose Certn because of its cost, speed of service, self-service portal, local support, variety of available background check services to choose from.”
Bruce D, Certn’s Capterra reviews
2. Having to purchase multiple platforms for different screening needs
Background checks are not limited to only criminal record checks. Verifying your candidate’s employment and education history, checking their claims with their references, and ensuring they have a good credit check if they’re dealing with money and financial data are as important as criminal record checks. Moreover, hiring international and remote employees requires international checks in addition to verifying their identity.
Certn Lime is an all-in-one platform that provides you with various services ranging from international criminal checks to employment and education verifications. You can order multiple checks for a candidate while your candidate needs to complete only one application. Once completed, Certn Lime will quickly deliver a report containing all the required checks.
Certn Lime offers these services:
- Canadian and the USA criminal record checks
- International criminal checks
- Employment and education verifications
- AI-powered ID verification
- Credit check
- Sanction and watchlists
- Reference check
3. Package pricing
Not all companies and roles require the same background checks, and not one screening package fits all applicants. Unfortunately, many packages have fixed background checks that you may not require.
Certn Lime pricing is a-la-carte, allowing you to easily select and pay for the background checks you need. In addition, you have the option to save the checks that you frequently issue as a package based on specific roles or regions.
“It's cost-effective. No monthly subscription. It's pay as you go. Way cheaper compared to the traditional background check for the low volume user.”
Rachel Q, Certn’s Capterra reviews
4. Lack of compliance and improperly processing personal information
Performing background checks involves obtaining and revealing sensitive personal information such as social security numbers, credit and criminal history. This is why background checks need to be compliant with specific laws and regulations such as the Fair Credit Reporting Act (FCRA) in the United States, General Data Protection Regulation (GDPR) and Service Organization Control 2 (SOC2). How confident are you that your background screening provider is assisting you with conducting background checks in a compliant manner?
With Certn Lime, you can conduct compliant background screening without any hassle. Certn Lime is compliant with the FCRA, GDPR, SOC2 and other federal, state and provincial laws. It has automated consent and authorization collection capabilities along with built-in electronic federal pre-adverse and adverse action tools to streamline your processes. Moreover, before releasing any report, Certn Lime verifies your business legitimacy and ensures that its services are strictly used for employment purposes.
5. Manual data collection and administrative tasks
Many background check providers require you to manually enter your candidates’ information. Manually collecting and entering candidate data is a cumbersome, time-consuming and all-around risky process - human error may result in inaccurate or invalid background check reports. Not only could you waste your time and money, but you also add delays in your hiring process that may deter your top candidates. On top of that, collecting candidate personal information requires taking specific security measures; sending photos of ID cards or personal information over email is risky and generally unsafe.
Certn Lime’s platform makes screening as easy as a few clicks. All you need to do is enter your candidate’s email address to send off the background check application. All personal information is collected from your candidate. To complete the screening application, your candidate first consents by reviewing disclosures and signing authorization forms, then enters their data on the device of their choice.
6. Traditional identity verification and its limitations
Identity verification has become one of the key screening checks due to the surge in identity theft and remote hiring. However, many companies still use Knowledge-Based Authentication (KBA) that is based on candidates’ answers to some personally identifying questions. This form of ID verification imposes challenges on both candidates and employers. It is unable to verify candidates without established credit history and residence i.e. new immigrants, students and international workers. Failing to complete this process forces candidates to pay a visit to a post office or police station.
OneID is Certn Lime’s identity verification solution that leverages machine learning and artificial intelligence (AI) to deliver the most accurate results with an easy and seamless user experience. You won’t need to worry about collecting ID cards or any personal information; candidates submit a selfie and a photo of their government-issued ID card via their phone or desktop, from anywhere, anytime. Then OneID’s AI technology instantly verifies and returns results.
7. Poor and slow customer service
Attentive and fast customer service plays a determining role in choosing a background screening solution. Poor customer support and long waiting times for getting support from your background check company can cost you losing your qualified candidates.
Certn Lime’s local, in-house and super friendly customer support team quickly responds to any queries or concerns you may have. Our live chat is available for both you and your candidate to provide you with instant support.
“Since using Certn, I have been very happy, the service is easy to use as well as fast. We don't need to wait a long time to get results, they reach out to obtain and further information or clarification needed directly. My mind is at ease when using their services. I also really appreciate the friendly service, when I have had questions in the very beginning, the online help was easy and quick to use. Also, I've had someone reach out to me to clarify things with me that would be best for our organization so it’s really appreciated that they care about the user. The team has been nothing but easy and friendly to work with, feels like you are a team and these days customer service really means a lot and I thank them for making my job easier in that respect. Huge shout out to the whole team!”
Shima M, Certn’s Capterra review